Skylight Blinds Direct Reviews

Awesome, speedy response to a question I had from Jake. He was super knowledgeable, friendly, and definitely not pushy at all. I'm gonna be ordering a new blind soon.

I ordered the wrong item and need to send it back, but they ain't willing to cover the shipping costs at all.

The item itself arrived in a decent timeframe and is of good quality. However, the tracking info and delivery details were pretty unclear. I got an email with tracking, but it always said they’d follow up with an update. I reached out via phone and email, and while I got a quick reply, the messages were a bit confusing. I had no clue when the package would show up, and it ended up arriving on a Sunday without any tracking update. I did receive an email from DPD that day saying it was on its way. Since it was being sent to my son's place, I had to ensure someone was home to accept the delivery. No complaints here, just a thought that it’d be great to get delivery notices a bit earlier, rather than on the actual delivery day. Thanks a lot!

We got ourselves a lantern light blind, and while putting it up was a breeze and controlling it was super simple, we ran into a bit of a snag with it closing properly. After being away on holiday for six weeks, we came back to find the battery was dead, thanks to the lack of sunshine in Scotland. The folks at Direct Blinds, especially Naomi, were really helpful; they sent us a new battery and charger along with clear instructions on resetting the limits using the remote. Everything went smoothly, and now the blind is working just like it did when we first got it. Huge thanks to the team at Direct Blinds for all their help!

This service was just plain bad. The manual left me scratching my head and didn’t align with what I found inside the box. The remote control instructions were a mess. The crucial P1 button, which is essential for resetting the blind to connect with the remote, broke down in less than a day. It was already broken and useless within 24 hours. I won’t give a full review until I chat with customer service, but honestly, I’m really not impressed.

Do yourself a favor and skip this place. The samples took nearly three weeks to arrive. We then placed an order for the blind, which took 10 business days to show up. After all that waiting, they sent us the wrong one! We were informed that the replacement would be sent out in 3-5 business days. Now, it's the 6th business day, and still no email about dispatch. From the time we ordered the sample to finally getting the right blind, it’s gonna be over 7 weeks!!

Super understanding and kind about my life’s little pickle. You would’ve snagged a fifth star if you had the gear in stock, but that’s just how it goes, right?

I have no doubts about suggesting Skylite Blinds Direct. At first, we were a bit confused about the sizes and measuring! So, I reached out to them, and they provided us with some really helpful tips. When the blind arrived, we mistakenly thought it was the wrong size, so I got in touch again. They were super quick to reply, friendly, and very accommodating. We're really impressed with both the service and the blind!

Fantastic customer support! I was missing a manufacturer label, so I sent my measurements, and they helped me choose the right blind. It took me around 15 minutes to fit it, super straightforward, and it looks amazing! Just 4 screws are needed, and all you need is a screwdriver—no drill required, and it's a breeze to set up!

Honestly, this was one of the simplest installs I've tackled. It’s super straightforward, feels secure, and operates smoothly. We were not keen on shelling out over £130 for a branded Velux blind, so I did some searching and came across this company. Their website was way more user-friendly and clearer than the others we checked out, so we decided to place our order with them. Great bang for your buck! Fast shipping too. We're really pleased with our purchase!

I had a problem with my double blinds since the remote stopped functioning. When I reached out to Skylight Blinds, they guided me through the fix one step at a time until everything was sorted out. I can't recommend this company enough because their after-sales support really matters to customers.

I purchased a couple of skylight remote blinds, but sadly, one of them had an issue after a few months. I reached out to customer service, and they walked me through the steps to fix it at home. Now, I ain't no DIY whiz, so I couldn't manage it myself. I got in touch again, and they took care of everything, arranging for DPD to pick it up at their own cost. They kept me in the loop the whole time, and I got it back without any charge after they repaired it. I was genuinely impressed with how the team handled everything and communicated with me. I didn't expect such excellent customer service. Big shoutout to Jake and Naomi—they truly deserve a five-star rating!

These blinds are top-notch and really well constructed. I got myself 2 Lantern Lite roof lantern blinds, and let me tell ya, they were a breeze to put up, as long as you know your way around DIY and take your time to make sure everything's lined up right. They showed up right on schedule, just like they said they would. After about 9 months, I ran into a little trouble with one of the blinds. I reached out to Naomi, and without me even having to ask, she took care of ordering new parts at no cost, had them made, and delivered in just over a week. It’d be awesome if more businesses operated like this and really focused on their customers. Big thanks, and I totally recommend Skylight Blinds Direct to anyone in the market for high-quality blinds.

I figured I’d drop a quick note to suggest that anyone in need of blinds for a skylight lantern reach out to Skylight Blinds Direct. I really pondered over getting a DIY product at this price, but I’m so glad I went for it. The crew at Skylight Blinds was amazing in every aspect. They were always prompt in answering my questions, and trust me, I had a few! Now, I ain't the best at DIY projects, but I pulled off the installation of the ZIP Lantern, and it looks fantastic. My neighbor is also planning to get one. Big thanks to Naomi and the whole team at Skylight Blinds!

I don’t usually pen reviews, but this business truly deserves one. After searching everywhere online, I discovered that they offered blinds suitable for my old Roto window. My online inquiry was answered quickly by their customer service team. I had tried to call earlier, and they returned my call since I missed it. The package arrived, but the packing tape had caused a bit of damage to the blind. Customer service handled this swiftly, and I received a replacement in just a week. Gotta give this company props for managing to navigate COVID challenges while also tackling the ridiculous EU export regulations. I’d definitely choose this company again.